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Orders and Deliveries
All USF orders are shipped with full order tracking and require a signature on delivery. There are no exceptions to this.
You’ll be sent an email with your tracking number once your order has been shipped, so you can check its whereabouts at ALL times.
Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.
This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.
Our time frame for delivery is 3-5 business days, depending on where you are located. These timeframes will also depend on when we receive the order, as our warehouse works Monday through Friday from 8:30am to 5:00pm (GMT+1).
Please note that orders do not ship on the weekends or major holidays.
We work incredibly hard to get your parcel to you quickly, but as we ship with third-party carriers, once it’s with the courier it is out of our hands.
So, we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing, please email us to our dedicated customer at support@universalsciencefoundation.com. So we can provide the fastest possible response, please provide us with your order number and the actual name you ordered with.
Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option. Note that only one discount can be used per order, and once per customer.
We want to make sure you receive your Happy Mammoth products ASAP, so make sure you enter the correct shipping address and contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.
If you make a mistake or things change, please contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!
Please note that we get charged €9.00 by our warehouse for providing incorrect addresses because it creates a lot of extra hassle, slowing down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this €9.00 charge before we can make the change.
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Contact Us
Have a question? Get in touch with our friendly customer service team for assistance. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends, so you will not receive a response until the next business day. You can also email us at support@universalsciencefoundation.com
Returns & Exchange Policy
All USF products are natural foods and are considered perishable goods. Due to this, we unfortunately don’t accept any returns or provide you with refunds due to product tampering and safety concerns.
However, if you were sent the wrong item, we will happily provide you with a refund, as long as the goods are in their original saleable condition.
Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition. Then, they will be returned to you.
We’ll let you know, by email, if your item has been accepted for a refund or exchange.
If your 3 order-minimum requirement is up, and you want to cancel your subscription, you can do this at anytime using our ‘manage your subscription’ page.
You can also use this page to skip subscription months and change your delivery interval if you should so choose.
Please note that ALL subscription products come with a 3 order-minimum subscription term. This is to prevent people from taking advantage of our generous discounted subscription pricing options.
We provide subscription options for people that are committed to improving their long-term health. If you prefer not to make this commitment or just want to try our products, we recommend selecting one of our once-off packages.
The 3 order-minimum is clearly listed on ALL product pages. It is your responsibility to read to this, as there are no exceptions. Customers wanting to cancel before the 3 order-minimum is up will be charged a $49 early cancellation fee.
Every purchase is backed by our “Down-To-The-Last-Scoop’ 100% Risk-Free, 60-Day Money-Back Guarantee.
We trust completely in the quality and effectiveness of our supplements when improving your health and wellbeing. That is why we offer a guarantee for 60 days after the purchase date. In case you don’t experience the intended benefits of our products, you can get in touch with our customer service team to discuss a refund.
Conditions:
This guarantee applies only to the 1 jar/1 month option. If you purchased a bundle, our guarantee will cover the first month’s supply only.
As stated above, our guarantee is based on the success of our products when treating your health conditions. For this, you’ll need to take all dosages of our products as instructed. If you follow the instructions, and still receive no results, we will immediately process a refund.
Please note that it’s not possible to ask for a refund based on the products’ flavour only.
If you ask for a refund for products that solve gut problems (like our Absorb L-Glutamine or Complete Gut Repair System), please understand that your diet and lifestyle play a key role in the results obtained. Thus, we can offer a refund only to clients who can show they have taken at least 9 servings of our products and have not ingested alcohol or junk food during this period, as these foods destroy the chances of the product working.
Once you have requested our guarantee, please note you won’t be able to purchase the same products again in our store.
Complete Gut Repair Double-Money back guarantee:
The Double-Money back guarantee is applicable to customers who purchase 1x Complete Gut Repair only. Customers that purchase more than 1x Complete Gut Repair, are not eligible for a refund or any other double-money back guarantee.
What’s more, the double money-back guarantee is conditional and is based on the following recommendations.
Here is a breakdown of the conditions of this guarantee:
Attach a photo to your email showing you have taken at least 9 servings of Complete Gut Repair.
A brief food diary showing what you had eaten during the 9 day period.
Your diet plays an important role in your results. As long as you can show you have taken at least 9 serves and have not eaten junk food during this period
This promotion, it’s only valid for customers who have purchased through the relevant Facebook Advertising campaign. All sales from Facebook are tracked so this will be looked up prior to proceeding with the guarantee.
This offer is restricted to 1x package only and only will apply over 1 jar.
